This article explains how to connect your Eventbrite account and sync your Eventbrite audience with Emma.

The Connect section of the Audience tab allows you to sync your contacts from Eventbrite to your subscriptions so that you can send to them from your Emma account.

Setting Up the Eventbrite Sync

1. Navigate to your Audience tab.
2. Click on the Connect section in the panel on the left.
3. In a separate tab, log in to your Eventbrite account.

4. Return to Emma and click on the Connect Eventbrite tile.

   

5. In the "Connect to Eventbrite" wizard that opens, click on the Connect Eventbrite button.
6. In the pop-up window that appears, click on the Allow button.
7. Click on the Next button.
8. Use the checkboxes to select which Eventbrite organizations you'd like to sync contacts from. If you have multiple organizations, you can choose to sync each to a different Emma subscription or all to the same subscription. If you have not created any subscriptions, you can do so by selecting Create new subscription from the dropdown menu.
9. Click on the Next button.
10. Check the "Terms of service" box.
11. Click on the Activate sync button.

Once your Eventbrite is connected, the sync will pull in new and updated data in real-time for any ticket buyers who have made an event purchase in the last 18 months. If you want to make a change afterward, you can update which subscriptions your organizations are mapped to at any time in your Emma account by going to Audience > Connect > Edit Sync.

Frequently Asked Questions About Eventbrite

Which contacts are synced by this integration?

Once connected to your Eventbrite account, we will pull in ticket buyers - these are contacts that have purchased a ticket to one of your events within the past 18 months.

 

What if I want to import older contacts or contacts that haven’t purchased a ticket?

To add these other contacts to your Emma account, you’ll need to do a manual export of the contacts from Eventbrite and then import them into your Emma account.

 

Can I change which fields are mapped by the sync?

No, the fields that are mapped by the sync are predetermined and cannot be changed or re-mapped.

 

Why does my Eventbrite sync say that it last ran a long time ago?

The bulk sync with Eventbrite only happens when the integration is first connected or when a user manually triggers it by clicking the Sync now button. Otherwise, events like placing an order, updating a ticket buyer, etc. use webhooks to create real-time updates in Emma. These events aren't sync events, so they don't appear in the recent executions of the sync task.