This article explains the roles and access that can be assigned to users of HQ accounts.

Emma HQ Account Overview

Emma HQ is a legacy tiered account package, which is no longer sold. Existing Emma HQ accounts may have access to different features, depending on their particular package.

Ⓘ	Info
	Subaccount support allows any user to contact Emma Support. Without subaccount support, only Parents and Managers may contact Emma Support.

Role and Permission Details

Certain roles have optional permissions that can be toggled on or off. When managing users, a user cannot grant permissions that they do not have. For example, a Manager who does not have permission to share campaigns between subaccounts cannot grant an Administrator permission to share campaigns between subaccounts.

✎	Note
	There can only be one Parent user per account.

Watch a Quick Video Tutorial on Creating Subaccounts and Managing User Permissions

Emma HQ Roles and Permissions

Role	Can Access	Cannot Access
Parent	All areas of the account including: All parent account tools All subaccounts All users All account settings Billing Generate API keys Purge archived items Export contacts Create and archive subaccounts	N/A
Manager	All areas of all subaccounts that they manage Activity / approvals dashboard Parent account Users tab Parent account Insights tab Generate API keys Purge archived items Billing* Export contacts* Create and archive subaccounts* Access, create, and edit assets in the Brand Manager* Update SSO settings* Create and edit other Managers* Share campaigns between subaccounts*	Parent account Account > Basics page Subaccounts that they do not manage Optional permissions not granted by the Parent
Administrator	All subaccount tabs: Audience, Campaigns, Response, Automation, Insights All subaccount settings Generate API keys Purge archived items Add and edit subaccount users Audience Connect Export contacts Integrations Share campaigns between subaccounts*	Parent account tools Billing Edit other Administrators
Full	All subaccount tabs: Audience, Campaigns, Response, Automation, Insights Audience Connect (can view but not interact) Share campaigns between subaccounts* Export contacts*	Parent account tools Generate API keys Purge archived items Billing
Editor	Audience, Campaigns, Response, and Insights tabs Can create, but not send, mailings Export contacts*	Parent account tools Generate API keys Purge archived items Billing Automations
Author	Campaigns, Response, and Insights tabs Can create, but not send, mailings	Purge archived items Audience tab Export contacts Billing Automations
Response Only	Response tab	All other areas of the account Export contacts Billing

 

* Indicates an optional permission that can be toggled on by the Parent, a Manager, or an Administrator, if applicable.