Download a CSV of contacts for a whole journey or for a single stage.

Applies to: Journey Builder

Overview

You can export contact data from a journey in two ways. A whole-journey export shows how every contact moved through every stage. A stage export lists the contacts at one stage, so you can see who is stuck or progressing and follow up outside the platform.

Before you start

• Your role has Journey Builder access. An administrator gives a role access under Admin > Roles (Roles & Features page).

Turn on contact export

This is available automatically. No setup needed.

Use contact export

Export contacts for the whole journey

1. Open the journey in Journey Builder.

2. On the canvas toolbar, select Export Journey Contacts.

The CSV is named Journey_[JourneyName]_timestamp.csv. A Node column shows each stage. Each contact’s status at a stage is entered, completed, waiting, exited or “Not reached”. “Not reached” marks stages after a contact exited early.

Export contacts for one stage

1. Open an active or deactivated journey.

2. Select a stage to open its Processed Contacts panel.

3. Select the export button.

The CSV is named Journey_Contacts-{JourneyName}_{StageName}-{timestamp}.csv. It contains:

• Contact ID

• Unique Contact ID

• Email

• First name and last name

• Company

• Job title

• Activity date

Good to know

• The stage export includes every contact at that stage, not only the page shown in the panel.